How can we help you today?
Issue with app
using from my iPhone, doesn't seem to connect.
Sorry you're having issues.
Firstly, could you try restarting the app and try again?
If it's still failing, could you then take a screenshot of the error you're experiencing?
1 person likes this
Yay, it's working again! Thanks for the help!
Hi Beth, please accept our sincere apologies for the inconvenience caused.
It looks like the update has a bug that is causing it to crash on iOS 9.x .
Our networking and app development team has been notified of this issue and are looking into it as we speak, in the meantime please try to set up the connection manually via the IKEv2 protocol (which is what our app uses) whilst this app is sorted out: