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Authentication failed

I'm up to date with my subscription but haven't used my van for a while but keep receiving the same message every time I try to turn it on, 'authentication failed', I'm using an iPad. Any help would be greatly appreciated! Many thanks L.

2 people have this problem
1 Comment

Hi Lols84,

Sorry you're having problems connecting to our service.

The Authentication Failed error message indicates that you have entered an incorrect username and password.

For further assistance, kindly send us an email to our support team at

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