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unable to connect, see below
The network connection between your computer and the VPN server was interrupted. This can be caused by a problem in the VPN transmission and is commonly the result of internet latency or simply that your VPN server has reached capacity. Please try to reconnect to the VPN server. If this problem persists, contact the VPN administrator and analyze quality of network connectivity.
We can connect to the internet - no problem We can send and receive emails so there is no connection issue our end. Unable to connect to my private network as indicated above.
We have checked your account to be active with us, so you shouldn't have any issues connecting.
In any case, i have sent you an email for further details to your address. Do let me know if you've received it?