We've noticed that a number of devices on the market require 3 digits per octet in the DNS entry slot.
Meaning to say the DNS actually shows the following string of numbers:
Unlike the string above, our DNS numbers appear similiar to the one below:
In cases like this, please enter the DNS address as shown in the example below:
As shown in the example above, simply add any additional 0 in front of the necessary number.
Please note that the additional 0 will always be in front of the number that does not fit your devices' DNS entry requirement.
If you need any further advice on this, please don't hesitate to contact our support team at support@-my-private-network.co.uk and we'll advise further.