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Account FAQ

How do I renew my subscription?
In order to renew your subscription, please follow the steps below: Login to our website using your registered e-mail and password. Navigate to My...
Sat, 3 Nov, 2018 at 2:57 PM
White listing our emails / Not receiving our emails?
When you register for an account with us or contact our support department we will confirm receipt of the email, usually with a few minutes. If for any reas...
Tue, 19 Jun, 2018 at 4:47 PM
How do I contact you securely?
If you would like to send us a secure encrypted email, please address it to secure@my-private-network.co.uk Our email’s PGP Public Keys are available o...
Tue, 19 Jun, 2018 at 4:49 PM
How much does it cost?
Our service costs £4.97 per month for our Single Country subscription, and £8.97 a month for our Global subscription. For that, you get full unrestricted ...
Tue, 17 Jul, 2018 at 12:16 PM
How To Use VPN Promo Code
If you have gotten hold of a Promo Code for our service and wish to use it with your new subscription, please follow the steps below: STEP 1: Login ...
Tue, 19 Jun, 2018 at 4:56 PM
How To Change PayPal Website Language
Whilst PayPal provides the appropriate language based on the location / region you are connecting from, sometimes you might need to change the language manu...
Tue, 19 Jun, 2018 at 4:58 PM