How can we help you today?

SEARCH KNOWLEDGE BASE

Service FAQ

Are there any bandwidth limits?
No, none whatsoever on our Paid VPN plans. You are free to use our service as much as you wish for the Paid VPN Packages that you selected. There ar...
Tue, 6 Jun, 2017 at 12:25 PM
What are your service levels?
We will not enter into any contractual agreements regarding the provision of this service. That said, we operate a fault-tolerant cluster using ...
Thu, 11 Jun, 2015 at 1:09 PM
Can I download torrents?
Whilst we do not condone the downloading or sharing of copyright protected media, our service operates under the legal jurisdiction of the countries in whi...
Tue, 6 Jun, 2017 at 12:29 PM
Do you block or throttle any traffic?
Yes, I am afraid that we do block some traffic as detailed below: Email Port 25 ---------------------------------- We have had to block port 25 ...
Tue, 6 Jun, 2017 at 12:28 PM
Why do I need to pay to stream certain TV channels
Whilst you can use our service to bypass the geo-restriction that were set in place for some channels i.e SkyGo (UK only), Hulu (US only) etc, you will stil...
Wed, 19 Jul, 2017 at 12:53 PM
Speed Problems
We usually find that most (but certainly not all) speed issues are down to the overall Internet link between our customers and our servers. We have had thou...
Thu, 11 Jun, 2015 at 1:10 PM
Is my connection fast enough?
As always, I am afraid that the answer is - it depends! Our service will work over pretty much ANY Internet connection. We have users all over...
Thu, 11 Jun, 2015 at 1:10 PM
Is there an overhead when using the VPN?
I'm afraid the answer is, it depends! There is a very slight overhead when using a secure encrypted VPN tunnel, however, in tests, we have f...
Thu, 11 Jun, 2015 at 1:10 PM
Which countries can I connect to?
The full list of countries which you can connect to is shown below. For instructions on how to set up additional countries on your device, please see the...
Fri, 6 Jul, 2018 at 2:57 PM
How to clear your web browser's cache
Welcome to My Private Network We provide VPN services with servers in over 44 countries to protect your security and privacy, and allow you to bypass ge...
Wed, 2 Aug, 2017 at 12:08 PM