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Windows FAQ

Microsoft Edge Location Access
If you're connected to our service and you're using Microsoft Edge to watch UK TV e.g. ITV Player, you might come across with Microsoft Edge wanti...
Thu, 15 Jun, 2017 at 1:19 PM
Windows L2TP/PPTP Auto Start
This article will guide you on how to setup your existing L2TP or PPTP VPN connection to launch automatically when your computer starts. Before goi...
Mon, 28 Sep, 2015 at 4:16 PM
Windows PPTP/L2TP Redial
This article will guide you on how to setup your existing L2TP or PPTP VPN connection to launch automatically when your computer starts. Before going...
Wed, 27 Apr, 2016 at 3:04 PM
How to Take a Screenshot in Windows
Occasionally, you would have to take a screenshot of your computer for us to look into the issue that you're having.   To take a screenshot on yo...
Sun, 24 Jan, 2016 at 10:54 PM
Difference between VPN protocols - OpenVPN/SSL, IKEv2 , L2TP and PPTP (Windows)
My Private Network currently supports 4 different VPN protocols on Windows PCs. Please note that this covers all Windows PCs from Windows XP to Windows...
Tue, 25 Sep, 2018 at 5:25 PM
Windows OpenVPN Auto Start (Windows 8 / Windows 10)
OK, please bear in mind that we are techies, so this is easy for us. However, while this may not appear easy to you, it is fairly straightforward and as l...
Tue, 24 Apr, 2018 at 4:05 PM
How to create an Apple iTunes / App Store account from a Windows computer
If you wish to download region restricted apps such as Hulu (USA) or BBC iPlayer (UK), you will need to change your App Store / iTunes region to reflect yo...
Wed, 7 Mar, 2018 at 12:27 PM
How to find your Default Network Gateway from Windows
To find out your default network gateway address (router IP address) from a Windows based computer, please refer to the steps below: L...
Thu, 24 Mar, 2016 at 9:38 AM
Windows SSL OpenVPN connection update - 5th July 2016
 On July 5th 2016 at 0500 GMT, we will be updating the settings on our alternate SSL OpenVPN connections, namely the UDP 1194 and the...
Thu, 30 Jun, 2016 at 5:05 PM
OpenVPN - AUTH_FAILED Error / Update My Private Network Username and Password
If you are getting an error saying AUTH_FAILED in the OpenVPN connection log, then either your account is not active on the service...
Wed, 3 Aug, 2016 at 5:59 PM