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iOS & tvOS (iPhone, iPad, iPod Touch, Apple TV) FAQ

iOS App Manager "Account Expired" notice
If you've recently renewed your subscription, our iOS app may not have properly refreshed your account status and so will show that your accoun...
Tue, 18 Oct, 2016 at 11:09 PM
Upgrade to Global
If you are currently on our Single country plan and you tap on the Country tab shown on the bottom right hand side of the iOS manager, you will be prompt...
Fri, 24 Feb, 2017 at 1:19 PM
How to change VPN servername on iOS devices
We highly recommend that you download and install our MPN VPN app manager available on the App Store, as this will allow you to easily change the server ...
Wed, 26 Oct, 2016 at 12:21 PM
How to change countries on the iOS MPN VPN App Manager
If you're on our Global Plan, you will be able to change your connected country from within our MPN VPN app manager by following the instructions bel...
Thu, 8 Jun, 2017 at 10:56 AM
iOS VPN Manager error messages
If you encounter any difficulties with our iOS VPN Manager app, please visit any of the knowledge base articles below to resolve the issue you're ex...
Fri, 28 Oct, 2016 at 9:14 AM
iOS VPN Manager Invalid Username or Password
The reason why you're receiving this message is most probably because you've entered an invalid username or password.   Please ensure ...
Wed, 7 Mar, 2018 at 1:18 PM
iOS VPN App Manager Connection Error
This error usually indicates a connection error on the network you're connected to. In this case, please ensure that the Wifi you'...
Wed, 13 Sep, 2017 at 7:28 AM
iOS VPN Manager App - Changing Password
To change your password from within the VPN Manager App, please follow the steps below: 1) From the menu screen, tap on Change Password 2) Enter...
Mon, 24 Jul, 2017 at 1:14 PM
Watching TV via websites and apps, what's the difference?
While all the video streaming services online are for the most part available on their respective websites, if you're using an iOS device, it is high...
Tue, 1 Nov, 2016 at 2:07 PM
Remove DNS Settings from your Apple TV 3
If you have set any custom DNS on your device such as our MyTelly Smart DNS addresses and wish to remove them, please follow the steps below: From your...
Thu, 29 Jun, 2017 at 6:07 PM