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iOS & tvOS (iPhone, iPad, iPod Touch, Apple TV) FAQ

Sending screenshots through the MPN VPN app manager
If you have any issues with our service or have any specific issues on our app that you'd like to bring to our attention, you can send screenshots dire...
Wed, 31 May, 2017 at 2:33 PM
Why is there a free servers option when I'm a paying customer?
In the past, My Private Network was a strictly premium paid only service. However, with the need for security and privacy being at an all time high, we&...
Wed, 31 May, 2017 at 12:41 PM
The VPN is connected but my IP does not change
We've noticed that for some of our customers, the iOS VPN app manager does not appear to refresh their IP address properly. As shown in the image b...
Tue, 14 Aug, 2018 at 4:37 PM
Setting Google DNS on iOS 11 devices
Step 1 Choose Settings from the Main Screen. Step 2 Tap on "Wi-Fi". Find your Wireless connection which has the tick or checked ma...
Wed, 6 Dec, 2017 at 9:26 AM
Using the MPN App on an iOS 9 device
Unfortunately, our latest version of our iOS app (5.2.1) requires iOS 10+ and you will not be able to use it on an iOS 9 device. However, you can sti...
Mon, 7 May, 2018 at 12:09 PM
OpenVPN Manual Setup on iOS Devices
Whilst we recommend our MPN VPN Manager app to automate the VPN connection on your Apple iOS devices (iPhone or iPad), there are situations where the connec...
Thu, 25 Oct, 2018 at 11:11 AM