How It Works?
How can we help you today?
SEARCH KNOWLEDGE BASE
Enter your search term here...
New support ticket
Check ticket status
My Private Network Solutions
How do I Upgrade?
Are you trying to rip me off or scam me?
How can I pay for the VPN subscriptions ?
How do I change / reset my VPN password?
How do I change my email address?
See all 16 articles
Mac OS FAQ
OS X - PPTP - IP Address does not change
OS X - PPTP - Connection not negotiated
Mac OS X SSL Tunnelblick VPN Setup
Connecting to other countries on an Apple device
Connecting to LogMeIn from a Mac
See all 34 articles
Clearing the cache on an Android device
Android VPN Manager App - sending Connection Log
Android VPN Manager App - changing connection protocol
Taking screenshots on Android
L2TP VPN Setup on Android 4.4 (Kit Kat)
See all 38 articles
Which router do you recommend for DD-WRT?
What is DD-WRT and how to use it with our VPN service
Using a Wii with our service
Setting up a PPTP VPN your Symbian S60 Phone
See all 50 articles
Are there any bandwidth limits?
What are your service levels?
Can I download torrents?
Do you block or throttle any traffic?
Why do I need to pay to stream certain TV channels
See all 26 articles
Windows 10 L2TP VPN setup
Windows 10 PPTP VPN setup
L2TP Setup on Windows Phone
Windows Phone 8.1 L2TP
Connecting to additional countries from Windows
See all 59 articles
UK TV services FAQ
BBC iPlayer login requirement (2017)
How to Sign Up / Register for a BBC iPlayer account (ID)
BBC iPlayer license changes - 1st September 2016
ITV Hub Requires a Postcode?
Registering for ITV Hub Account
See all 12 articles
Using a PS3 with our service
Using an Xbox with our service
Configuring your Wii to use a proxy
Configuring your PS3 to use a proxy
Configuring your PS Vita to use a proxy
See all 28 articles
iOS & tvOS (iPhone, iPad, iPod Touch, Apple TV) FAQ
iOS new MPN VPN App Manager (IKEv2)
iPhone L2TP VPN Setup
iPhone PPTP VPN Setup
Clearing the cache on an iPhone
iPad PPTP VPN Setup
See all 55 articles
MyTelly Smart DNS
What is MyTelly
MyTelly Supported Services
MyTelly Setup instructions for Supported Devices
How to use the MyTelly Region Selector for TV Channels
Can I use MyTelly Smart DNS service on multiple devices / systems ?
See all 75 articles
USA TV services FAQ
Live TV cable support
Signing up for a Sling TV subscription
Signing up for a NFL Pass subscription
Signing up for a NBA League Pass subscription
Signing up for a CBS subscription
See all 10 articles