How to take a screenshot on any device

Modified on: Wed, 5 Oct, 2016 at 10:54 AM

If you're having difficulty with our service, it would be best to take a screenshot of the error you're experiencing so we can advise on a resolution.

To take a screenshot on your device, please visit any of our knowledge base articles listed below for a step by step guide:

Taking a screenshot in Windows

Taking a screenshot in Mac OS

Taking a screenshot on Android devices

Taking a screenshot on iOS devices

Taking a screenshot in Linux

Taking a screenshot in ChromeOS/Chromebook

Note: If the device you're currently using does not support screenshot functionality, please use a camera or your smartphone device to take a picture of the error and include it in your email to us.

If you need any further assistance with taking screenshots, please don't hesitate to contact us at and our technical support team will advise further.

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